Item imageFour Conversations, The
This book is an important tool for employees and managers who want to communicate more effectively. The Four Conversations: Daily Communication that Gets Results shows some of the mistakes that are made in everyday conversation and provides the reader with the tools how to minimize those mistakes and to communicate in a way that is productive both for themselves and their colleagues. Jeffrey Ford and Laurie Ford; Berrett-Koehler Publishers, 2009. 240 pp. #166
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