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Please let us know if you are having trouble completing your order. Several customers have reported issues with our bookstore. Contact the site administrator or call us at +1 (202) 783-7200 to complete your order. We are happy to help!

Additional payment options (check drawn on U.S. bank, money order or bank draft in
U.S. dollars, wire transfer) and shipping methods are available. Contact ASTC's
publications department for more information.

Shipping Rates
Rates shown during checkout are estimated and may require adjustment. If that is the case, we will contact you by email to request your approval of an extra charge or issue a refund for the difference between the rates, as appropriate. Please note that shipping options are not yet available to some countries. Contact ASTC's publications department if you have any questions or concerns about shipping rates.

Electronic Publications
Any electronic publications ordered will be sent as PDF files via email during business hours. Please contact ASTC's publications department if you have not received any electronic publications that you ordered by within a business day.

Student Rate
If you are a student with a valid student ID, please take advantage of our discounted
student rate. You'll only pay the ASTC member rate. Contact ASTC's publications department
for more information.

Sales Tax
Institutions exempt from sales tax must provide a copy of their tax exempt status the first time
they order from ASTC. We have found that taxes are not always assessed when a customer creates a new account. The publications department will contact you if taxes need to be added to your order.

Returns policy for publications
To keep costs and prices to a minimum, we cannot accept returned books unless they are
defective. Claims must be made within 10 days of receipt, and the defective book must be
mailed back to ASTC. ASTC will replace the book and pay all shipping costs. Books ineligible
for return will be mailed back to the customer at the customer's expense.
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